Frequently Asked Questions

FAQs

What products do you supply?

We supply building materials, fencing, aggregates, timber, tools, civil engineering, plumbing and construction supplies.

Do you serve domestic customers?

Yes, we provide materials for both trade professionals and domestic customers across the UK.

How reliable is your delivery service?

Our delivery service is known for its reliability, ensuring your orders arrive on time and in excellent condition.

Can I get trade pricing?

Yes, we offer trade-friendly pricing to support our professional customers.

Where are you located?

We are based in the heart of Leicester, in the heart of the UK, serving customers nationwide with quality materials.

How can I contact customer service?

You can reach our customer service team via phone or email for any questions or support.

What payment methods do you accept?

We accept major debit and credit cards, bank transfers, and trade account billing (for approved customers).

Do you accept refunds and returns?

Yes. Returns are accepted for unused items in their original condition within 14 days of purchase. Please contact our team to arrange a return or refund.

Can I get help choosing the right materials?

Of course. Our experienced staff are happy to help you choose the right products for your project, whether you’re a professional builder or a DIY enthusiast.

Can I collect my order in person?

Absolutely. You can collect materials from our yard once your order is confirmed and ready. We’ll notify you when it’s available for collection. We'll even offer you a tea or coffee on us!

Still Have Questions?

Our team is ready to help. Call us, send us a message, or visit us in person — we’re here to make your building projects easier.